Microsoft Dynamics 365 Partner

Steve Mordue

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Top Stories by Steve Mordue

I was looking at a thread in the Dynamics MVP mail list the other day, and one of the comments was that it would be nice if Microsoft would actually “slow down” the pace of development for Dynamics 365. Warning: Rip Currents For those that watch Dynamics 365, the pace of advancement can look pretty impressive, but they are beach bound surf watchers. For those of us that actually work with the product every day, we keep on eye on the water, apprehensive about what wave may come next, as we frantically strain to keep our head above the waterline of the features brought by the last waves. In the past few years the waves have been unrelenting. Catching up to the Joneses I am not exactly sure who can be credited with this product transformation, but at some point there must have been a meeting of the Leadership team, where a decision was made, that if Microsoft is going t... (more)

Dynamics 365 – Picking a Dance Partner – Part 2

In Part 1 of this post, we followed a fictional first-person path to picking a Business Solutions (CRM) platform. It appeared that Microsoft Dynamics 365 was under strong consideration, when the topic of a Microsoft Partner was introduced. Let’s continue this fictional journey, and see how this critical step plays out. Let me introduce you The last thing I heard from Microsoft Chat Support was that they were going to have a “partner” get in touch. Sure enough, here comes the email from Microsoft “Hello Customer, we have passed your information to Intergalactic Partners, someone... (more)

Did the cost of Dynamics CRM 2013 go up?

Forceworks Did the cost of Dynamics CRM 2013 go up? This is the question I posed recently to Microsoft Execs. As a partner, I was informed about the new tiered pricing structure that is replacing the flat rate $44/user/month. The Microsoft team introduced three new licenses with Microsoft Dynamics CRM 2013 Online: Professional @ $65/user/mo, Basic @ $30/user/mo and Essential @ $15/user/mo. A quick glance at the advertised feature chart below led me to think that every user would end up needing the Professional license, in other words, just a price increase from $44 to $65. When ... (more)

What can CRM do for SMB? (Part 2, Leads)

In my first post in this series I tried to show how spreadsheets and email clients really don’t cut it for meaningful client relationship management. I wrote about how some of the “CRM Lite” applications are a step up, but really only scratch the surface of true client relationship management. With enterprise grade CRM solutions available via the cloud, at a subscription cost that is well within the reach of SMB, there really is no reason anymore that you cannot utilize everything that they can offer. One of the things that I will discuss in more detail in future posts is this i... (more)

Are you ready for the transition from Hardware-Centric to Software-Centric?

Forceworks Are you ready for the transition from Hardware-Centric to Software-Centric? Do you ever talk to an “Old” IT person? You know, like 40ish. Man, do they have some stories about how IT used to be back in the day. Things sure have changed a lot. You probably think to yourself “Man, they have no idea how things are now”. How about a “Middle-Aged” IT person? You know like 30ish. They have stories too, and things have changed a lot since then as well. You may be thinking “That guy is really losing touch”. It seems to come in waves… change that is. Well another wave is crashin... (more)